Shipping policies
Vert-Jade Shipping Policy
1: Shipping Fees & Delivery Timelines
Processing and crafting times depend on the availability of your items:
- In-Stock: Shipped within 2–3 business days from the date your order is placed.
- Pre-Order: Shipped within 2–3 business days following the official product launch date.
- Back-Order (Custom Jadeite Pieces): Shipped at a later date, which will be specified on the product page and in your order confirmation email. Processing typically takes 30–45 days, which covers sourcing the ideal Jadeite rough stone, cutting, custom design, inlaying, final shipping, and customs clearance.
Note on Shipping Times: Transit times vary depending on the destination country and selected shipping method. Delivery schedules may also be affected by flight availability, customs clearance, and local security checks.
2: Destinations & Regional Rates
We ship worldwide.
Duties & Taxes
- United States & Canada: Import duties are included. Applicable sales taxes are calculated at checkout based on the shipping address's state or province.
- All Other International Destinations: Shipments may incur import duties, taxes, or clearance fees levied by your local customs authority. These charges are the responsibility of the recipient. Because customs policies and costs vary significantly by country, we are unable to estimate these fees in advance or reimburse any duties and taxes paid upon delivery. For details, please contact your local customs office.
3: Order Changes & Cancellations
- Before Dispatch: If your order has not yet shipped, please contact us immediately at info@seree.co with your order number, and we will do our best to process your cancellation or adjustment.
- After Dispatch: Once an order has been shipped, we cannot make updates or process cancellations. If you wish to return your items after receiving them, please refer to our Returns & Exchanges Policy.
4: Updating Shipping Addresses
If you need to update your delivery address, please email us within one hour of placing your order. While our team works quickly to dispatch packages and cannot guarantee that changes can be made in time, we will make every effort to assist you.
If your package has already been dispatched, we recommend reaching out directly to the carrier to request a reroute. Please note that we are not liable for lost packages resulting from incorrect shipping information provided at checkout.
5: Order Tracking
Once your order is packed, a tracking number will be sent automatically to your email. Tracking information will begin updating as soon as the courier scans your package into their network.
Thank you for shopping with us at Vert-Jade.
Vert-Jade team
