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Home > Privacy policy

Privacy policy

Privacy Policy

Effective Date: July 24, 2026

Last Updated: July 24, 2026

At Vert-Jade ("we," "our," or "us"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

We collect information directly from you, automatically through your interaction with our site, and from third-party partners.

  • Personal Information You Provide:

    • Contact Details: Name, email address, phone number, shipping address, and billing address.

    • Order Information: Items purchased, custom order preferences (such as custom sizing or design requests), transaction history, and customer service inquiries.

    • Payment Details: Payment information (e.g., credit card details) processed securely through our third-party payment gateways. We do not store full payment card numbers on our servers.

  • Information Collected Automatically:

    • Device & Usage Data: IP address, browser type, operating system, referring URLs, device identifiers, pages viewed, and the duration of your visit.

    • Cookies & Tracking Technologies: Cookies, pixels, and web beacons to remember your preferences, keep track of items in your shopping cart, and analyze site traffic.

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

  • Fulfilling Orders: Processing transactions, arranging shipping and customs clearance, providing order confirmations, and delivering tracking updates.

  • Customer Support: Communicating with you about your orders, address changes, custom design progress, returns, and general inquiries.

  • Personalization & Marketing: Recommending products and sending promotional emails or newsletter updates (you may opt out at any time).

  • Site Optimization & Analytics: Improving our website navigation, user experience, and evaluating marketing campaigns.

  • Fraud Prevention & Security: Protecting our business, customers, and website against fraudulent transactions, unauthorized activity, and potential security threats.

  • Legal Compliance: Complying with applicable legal, tax, and customs obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only with trusted third parties necessary to operate our store and deliver your purchases:

  • Service Providers: Logistics and shipping carriers (e.g., DHL, FedEx, UPS), payment processors, email service providers, and web hosting platforms.

  • Customs Authorities: Necessary shipping information and customs declarations for international shipments.

  • Legal Requirements: When required by law, subpoena, or government regulation, or to protect the rights, safety, and property of our store and users.

4. International Data Transfers

Because we ship worldwide, your personal information may be transferred to, stored, and processed in countries outside of your home jurisdiction. We take appropriate safeguards to ensure your personal data receives an adequate level of protection regardless of where it is processed.

5. Cookies and Tracking Choices

Cookies help us provide a seamless shopping experience. You can choose to disable or customize cookies through your web browser settings. Please note that disabling essential cookies may impact certain functionalities of our online store, such as adding items to your cart or completing checkout.

6. Data Security & Retention

  • Security: We implement industry-standard technical and organizational security measures (including SSL encryption) to protect your data. While we strive to protect your personal information, no internet transmission is 100% secure.

  • Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and comply with legal or accounting requirements.

7. Your Privacy Rights

Depending on your place of residence (such as the EU/UK under GDPR, or California under the CCPA/CPRA), you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update or correct inaccurate data.

  • Deletion: Request that we delete your personal data, subject to legal retention obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time using the "Unsubscribe" link in our emails or by contacting us.

To exercise any of these rights, please email us at info@vert-jade.com (or your preferred support email).

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. Any updates will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

  • Email: info@vert-jade.com